B2B Marketing Research Consulting Since 1987
Looking at Market Research Companies in New York?
The Dunvegan Group is a full-service B2B market research firm working with New York companies. We find out why your customers stay, and which accounts are at risk.
- Full-service B2B marketing research since 1987
- Business Retention Index predicts retention with 90%+ accuracy
- Executive briefing with ranked priority actions
Founded in 1987 by Anne Miner. Serving clients across North America and worldwide.
Prefer to talk? Call +1 888.281.3074
Tell us about your research project
Share a few details and we will follow up to scope the right study for your team.
Why B2B companies choose The Dunvegan Group
Research built only for B2B
We work with B2B corporations, mid-sized firms and start-ups. That focus shapes every study we run.
Know who will stay, not just who is happy
The Business Retention Index predicts customer retention with 90%+ accuracy, so you see renewal risk early.
An answer to what NPS misses
Our metric measures whether a customer will actually stay, not just whether they would recommend you.
Findings you can act on
Executive briefings come with ranked priority actions and a clear view of at-risk high-value accounts.
The Platinum Rule at the core
Treat other people the way they want to be treated. We ask customers and employees what they actually want.
38 years of practice
Founded in 1987, we use our own processes, metrics and software built for B2B service delivery.
B2B market research for New York companies
Most research tells you how people felt on the day they answered. We build feedback programs that give you a predictive signal about what customers will do next. That means you learn which accounts are truly at renewal risk while there is still time to act.
We serve clients across North America and around the world, including New York businesses. Large corporations, small and mid-sized companies and start-ups all work with us. Our office is at One Dundas Street West, Suite 2500, Toronto.
- Business Retention Index: a proprietary metric built on 25+ years of research
- Customer feedback program design and ongoing management
- Voice of the customer research for B2B companies
- Employee retention and engagement research that finds gaps before turnover
- Executive briefings with ranked priority actions and at-risk account analysis
- Account renewal risk and churn risk analysis
- Custom marketing research consulting using our own processes and software
- Work with B2B corporations, mid-sized firms and start-ups
What happens after you send your request
We review your goals
We look at what you want to learn, which accounts matter most, and what decisions the research must support.
We scope the program
We talk through your options, then send a written plan and quote for the research program.
You get ranked actions
When the research runs, you receive an executive briefing with ranked priority actions.
Frequently asked questions
Do you have a New York office?
Our office is at One Dundas Street West, Suite 2500, Toronto. We serve clients across North America, including New York, and around the world.
How much does a research program cost?
We do not publish prices because every program is scoped to your goals, audience and number of accounts. Tell us what you need and we will send a quote.
How is this different from NPS?
NPS asks whether someone would recommend you. Our Business Retention Index measures whether a customer will actually stay, and predicts retention with 90%+ accuracy.
Are we too small to work with you?
No. We work with large B2B corporations as well as small and mid-sized companies and start-ups.
Do you run consumer research?
No. We focus on B2B marketing research, customer retention and employee retention programs for business-to-business companies.
How long does a study take?
Timing depends on the scope, the audience and how many accounts are included. We confirm the schedule in the written plan we send with your quote.
Get a quote for your B2B research program
Tell us what you need to learn about your customers or your team. We will scope the study and send you a written plan and quote.
- Full-service B2B marketing research since 1987
- Business Retention Index predicts retention with 90%+ accuracy
- Executive briefing with ranked priority actions
Prefer to talk? Call +1 888.281.3074