BPO & Back Office Advisory
Outsourced BPO Partners, Matched to Your Business
We are not a call center. We are your advisor. We learn your goals, then hand-pick the best-fit BPO and back office partners from a vetted network.
- Save 20-30% versus running the work in-house
- Vetted onshore, nearshore, offshore and hybrid partners
- Partner selection is typically free to you
Led by Tim Austrums, 20+ years of BPO and contact center leadership.
Prefer to talk? Call 952-929-0929
Tell us what you need to outsource
Share a few details and we will map your needs to the right BPO partners.
Why buyers use a BPO advisor instead of searching alone
Lower cost than in-house
Clients typically see 20-30% savings compared with building and staffing the work internally.
Only vetted partners
We keep an extensive network of vetted BPO providers, so you skip the cold outreach and guesswork.
No cost to you in most cases
Partner selection is typically delivered at no cost to the buyer. The placed partner pays the fee.
Built for regulated work
We know HIPAA and PCI-DSS requirements and source partners that can meet them.
Scale up or down
Flex staffing for peak seasons, new programs or short-term campaigns without long hiring cycles.
Proven with big brands
Client experience includes Humana, Blue Cross/Blue Shield, Discover, Ameriprise and FEMA.
What outsourced BPO and back office services cover
Business process outsourcing means hiring an outside provider to run specific tasks so your team can focus on core work. We assess your business holistically, define what good looks like, and pair you with providers who fit your goals, culture and brand.
You choose the delivery model. Onshore gives cultural alignment and easier scheduling. Nearshore balances cost with proximity. Offshore taps global talent at lower cost. Hybrid blends them.
- Customer support by phone, email, chat and social media
- Technical help desk and customer care programs
- Data entry and back office processing
- Finance and accounting support
- Human resources support
- Outbound sales and acquisition programs
- Onshore, nearshore, offshore and hybrid models
- Partner pricing typically ranges from $8-$35 per agent-hour by location, complexity and volume
Experience behind your shortlist
“I've had the pleasure of working closely with Tim for years, across many verticles and industries, including preparing and presenting winning RFPs, designing and implementing business process solutions, building lasting relationships and networking industry events all over the country. I've seen his unique abilities to bring strategic solutions and align the right partners to accomplish any initiative. His focus on organizational culture and core values when consulting and crafting customized proposals promote results better described as network expansion versus traditional outsourcing. Ethics, fairness and transparency guide his approach in each situation. Tim drives success, defined by meaningful metrics, bringing calibrated measurement to all involved stakeholders.”
“Tim is an expert in strategic thinking, relationship management and sales. His network of contact centers & experts in the industry make him an invaluable resource for anyone he works with. I knew him before he started his own business. It's been amazing to see him start his own firm to help his clients. He is passionate about enriching his clientele but also his connections in his network. He always strives to add value and perspective through industry research and well thought out responses. His consultative approach will make you rethink and consider business decisions to make the greatest impact on financials and ROI. I highly recommend him as an expert in Contact Center Outsourcing: & management, as well as a strategic consultant to optimize organizational efficiencies. He truly is a 'Connected Hive' of insight and information!”
“I've had a professional relationship with Tim for almost 20 years started beginning while in his role at The Connection. He managed our business partnership successfully, overseeing and growing our portfolio of services including, IB DTC Sales, Customer Service, and Lead Generation. As a challenging, seasonal client with unique business requirements, Tim was always innovative, flexible, and fair in creating solutions that provided cost effective programs for our changing business needs. I have continued to rely on Tim as an extremely talented and knowledgeable subject expert in the Contact Center Industry. His openness, reliability, and integrity have resulted in a lasting professional and personal relationship that has been invaluable resource for me and our business.”
How it works after you reach out
Needs assessment
We talk through your volumes, channels, compliance needs, budget and service goals.
Matched shortlist
We hand-pick vetted BPO partners that fit, and can build your RFI, RFP and vendor questions.
Choose with support
We help with site visit audits, vendor negotiation and launch so the partnership starts strong.
Frequently asked questions
What does this cost me?
Partner selection is typically delivered at no cost to the buyer. The fee is paid by the partner we place. Consulting engagements are scoped separately, and we confirm that up front.
How much will the outsourced work cost?
Partner pricing typically runs $8-$35 per agent-hour depending on location, complexity and volume. Most buyers see 20-30% savings compared with an in-house team.
Do you run the contact center yourselves?
No. We are an independent advisor and broker. We assess your needs and match you with vetted BPO and contact center partners from our network.
Can you support HIPAA or PCI work?
Yes. We source partners with HIPAA and PCI-DSS compliance experience, and Tim has worked on healthcare, insurance, financial services and government programs.
Onshore, nearshore or offshore. Which is right?
It depends on your budget, language needs and schedule. Onshore gives cultural alignment, nearshore balances cost and proximity, offshore cuts cost most. We can also build a hybrid.
Do you help with short-term or seasonal programs?
Yes. We place partners for ongoing programs and shorter-term campaigns, including peak-season scaling.
Get matched with the right BPO partner
Tell us what you want to outsource. We will assess your needs and bring you a short list of vetted partners that fit your goals and budget.
- Save 20-30% versus running the work in-house
- Vetted onshore, nearshore, offshore and hybrid partners
- Partner selection is typically free to you
Prefer to talk? Call 952-929-0929