Nearshore Contact Center Sourcing
Find the Right Jamaica Call Center Partner for Your Business
We assess your needs, then match you with the best-fit nearshore contact center from our vetted network. Partner selection is typically free to you.
- Compare vetted nearshore partners, not cold sales pitches
- Save 20-30% versus running the team in-house
- HIPAA and PCI-DSS expertise guides every shortlist
Led by Tim Austrums, 20+ years in BPO and contact centers. Clients: Humana, FEMA
Prefer to talk? Call 952-929-0929
Tell us about your program
Share a few details and we will map out nearshore options that fit your goals.
Why buyers bring us their nearshore search
Advice, not a sales pitch
We do not run call center floors. We assess your business first, then point you to the partners that truly fit.
Typically no cost to you
Partner selection is usually paid by the placed partner, so you get expert guidance without a consulting invoice.
20-30% lower cost
Outsourcing can cut 20-30% compared with keeping the same team in-house, with no big upfront tech spend.
Compliance built in
HIPAA and PCI-DSS knowledge shapes which partners make your shortlist, which matters for health and finance programs.
Scale with demand
Add seats for peak season and pull back when volume drops, without hiring and layoff cycles.
RFP and negotiation help
We create RFIs, RFPs and vendor questions, run site visit audits and support contract negotiation.
What a Jamaica call center search looks like
Jamaica is one of the nearshore options buyers ask us about. Nearshore centers sit close to the United States, which helps with time zones, travel and cultural fit. We start with your goals, budget and compliance rules, then show you partners from our vetted network across nearshore, onshore, offshore and hybrid models.
You see real options side by side. Partner pricing typically runs $8 to $35 per agent-hour depending on location, program complexity and volume, so you can compare cost against service levels before you commit.
- Channels covered: phone, email, chat, social media, technical help desk and customer care
- Models compared: nearshore, onshore, offshore and hybrid delivery
- Full needs assessment and analysis before any partner is introduced
- RFI and RFP creation, vendor question sets and site visit audits
- Vendor negotiation support from a closer of $5-6 million deals
- HIPAA-compliant and PCI-DSS-compliant vendor sourcing
- Technology sourcing: AI, chatbots, IVR, workforce management and CCaaS
- Disaster recovery and business continuity planning for contact center operations
- Training and education materials for your supervisors, QA team and managers
Two decades inside the contact center industry
“I've had the pleasure of working closely with Tim for years, across many verticles and industries, including preparing and presenting winning RFPs, designing and implementing business process solutions, building lasting relationships and networking industry events all over the country. I've seen his unique abilities to bring strategic solutions and align the right partners to accomplish any initiative. His focus on organizational culture and core values when consulting and crafting customized proposals promote results better described as network expansion versus traditional outsourcing. Ethics, fairness and transparency guide his approach in each situation. Tim drives success, defined by meaningful metrics, bringing calibrated measurement to all involved stakeholders.”
“Tim is an expert in strategic thinking, relationship management and sales. His network of contact centers & experts in the industry make him an invaluable resource for anyone he works with. I knew him before he started his own business. It's been amazing to see him start his own firm to help his clients. He is passionate about enriching his clientele but also his connections in his network. He always strives to add value and perspective through industry research and well thought out responses. His consultative approach will make you rethink and consider business decisions to make the greatest impact on financials and ROI. I highly recommend him as an expert in Contact Center Outsourcing: & management, as well as a strategic consultant to optimize organizational efficiencies. He truly is a 'Connected Hive' of insight and information!”
“I've had a professional relationship with Tim for almost 20 years started beginning while in his role at The Connection. He managed our business partnership successfully, overseeing and growing our portfolio of services including, IB DTC Sales, Customer Service, and Lead Generation. As a challenging, seasonal client with unique business requirements, Tim was always innovative, flexible, and fair in creating solutions that provided cost effective programs for our changing business needs. I have continued to rely on Tim as an extremely talented and knowledgeable subject expert in the Contact Center Industry. His openness, reliability, and integrity have resulted in a lasting professional and personal relationship that has been invaluable resource for me and our business.”
How the match works
1. Needs assessment
We talk through your volumes, channels, compliance rules, budget and brand so we understand the whole picture.
2. Vetted shortlist
We hand-select partners from our network and can build the RFI or RFP and vendor questions for you.
3. Audit, negotiate, launch
We support site visit audits, compare proposals and help you negotiate terms before the program starts.
Frequently asked questions
Do you run a call center in Jamaica?
No. The Connected Hive is a contact center and BPO consultancy. We do not operate floors or employ agents. We assess your needs and match you with vetted partners from our network, including nearshore locations.
What does your service cost?
Partner selection is typically delivered at no cost to the buyer, because the fee comes from the placed partner. Consulting engagements are scoped to what you need, from a few hours to ongoing advisory.
What will the call center itself cost?
Typical partner pricing ranges from $8 to $35 per agent-hour depending on location, program complexity and volume. Your quote will show real numbers from the partners that fit your program.
Is nearshore better than offshore or onshore?
It depends on your goals. Nearshore balances cost with proximity, offshore usually costs the least, and onshore offers cultural alignment and easier scheduling. We compare all three, and hybrid setups, against your requirements.
Can you handle HIPAA or PCI-DSS programs?
Yes. HIPAA and PCI-DSS compliance expertise is central to how we vet partners and technology, and it shapes which providers reach your shortlist.
Is there a minimum program size?
We work with small and medium businesses through large enterprises, on ongoing programs and shorter campaigns. Tell us your seat count or volume and we will confirm which partners fit.
Get a shortlist built around your program
Tell us your channels, volumes and compliance needs. We will assess the fit and introduce you to vetted nearshore, onshore and offshore partners that can deliver.
- Compare vetted nearshore partners, not cold sales pitches
- Save 20-30% versus running the team in-house
- HIPAA and PCI-DSS expertise guides every shortlist
Prefer to talk? Call 952-929-0929