Contact Center Matchmaking for Healthcare
Find the Right Doctor Call Center Partner for Your Practice
The Connected Hive is not a call center. We assess how your patient calls are handled, then match you with vetted partners for phone, email and chat.
- Vetted partners with HIPAA and PCI-DSS compliance expertise
- Save 20-30% versus running your own phone team
- Onshore, nearshore, offshore or hybrid - you choose the fit
20+ years in the contact center industry. HIPAA and PCI-DSS compliance expertise.
Prefer to talk? Call 952-929-0929
Get matched with a doctor call center partner
Tell us about your patient calls. We come back with partner options that fit your needs.
Why healthcare teams start with The Connected Hive
Patient privacy comes first
We source contact center partners with HIPAA and PCI-DSS compliance expertise, so patient and payment data stays protected.
Lower cost than in-house
Outsourcing patient calls can save 20-30% compared with keeping your own team, phones and technology.
One advisor, many vetted options
Instead of cold-calling vendors, you get a short list hand-picked from an extensive network of vetted BPO partners.
Support through the whole process
We help create RFIs and RFPs, write vendor questions, run site visit audits and support negotiation.
Usually no cost to you
Partner selection is typically delivered at no cost to the buyer. The fee comes from the placed partner.
More than phone coverage
Partners can handle email, chat, social messaging, technical help desk and general customer care.
What a doctor call center partner can cover
Missed calls mean missed appointments. We start with a full needs assessment - call volume, hours, channels, compliance rules and budget - then match you with contact center partners built for that work.
Founder Tim Austrums spent 20+ years as an executive in the BPO and contact center industry, including healthcare member experience work with Humana and Blue Cross/Blue Shield. That experience shapes every short list we build.
- Inbound patient phone support, email, chat and social messaging
- Technical help desk and general customer care programs
- Outbound outreach, acquisition and customer care campaigns
- Onshore (US), nearshore, offshore and hybrid delivery models
- HIPAA-compliant and PCI-DSS-compliant vendor sourcing
- Typical partner pricing of $8-$35 per agent-hour, based on location, complexity and volume
- Technology sourcing: AI, chatbots, IVR, workforce management and CCaaS
- Disaster recovery and business continuity planning for call operations
The experience behind the match
“I've had the pleasure of working closely with Tim for years, across many verticles and industries, including preparing and presenting winning RFPs, designing and implementing business process solutions, building lasting relationships and networking industry events all over the country. I've seen his unique abilities to bring strategic solutions and align the right partners to accomplish any initiative. His focus on organizational culture and core values when consulting and crafting customized proposals promote results better described as network expansion versus traditional outsourcing. Ethics, fairness and transparency guide his approach in each situation. Tim drives success, defined by meaningful metrics, bringing calibrated measurement to all involved stakeholders.”
“Tim is an expert in strategic thinking, relationship management and sales. His network of contact centers & experts in the industry make him an invaluable resource for anyone he works with. I knew him before he started his own business. It's been amazing to see him start his own firm to help his clients. He is passionate about enriching his clientele but also his connections in his network. He always strives to add value and perspective through industry research and well thought out responses. His consultative approach will make you rethink and consider business decisions to make the greatest impact on financials and ROI. I highly recommend him as an expert in Contact Center Outsourcing: & management, as well as a strategic consultant to optimize organizational efficiencies. He truly is a 'Connected Hive' of insight and information!”
“I've had a professional relationship with Tim for almost 20 years started beginning while in his role at The Connection. He managed our business partnership successfully, overseeing and growing our portfolio of services including, IB DTC Sales, Customer Service, and Lead Generation. As a challenging, seasonal client with unique business requirements, Tim was always innovative, flexible, and fair in creating solutions that provided cost effective programs for our changing business needs. I have continued to rely on Tim as an extremely talented and knowledgeable subject expert in the Contact Center Industry. His openness, reliability, and integrity have resulted in a lasting professional and personal relationship that has been invaluable resource for me and our business.”
What happens after you reach out
We assess your needs
We talk through call volume, hours, channels, compliance rules, culture and budget - the whole picture, not just price.
We build your short list
We hand-select partners from our vetted network and can create the RFI or RFP, vendor questions and site visit audits.
You choose with support
Compare proposals side by side. We support negotiation and help make sure the new partner is set up to perform.
Frequently asked questions
Do you run the call center yourselves?
No. The Connected Hive is a trusted advisor and broker. We assess your needs and match you with vetted contact center and BPO partners. We do not operate call center floors or employ agents.
What does your service cost?
Partner selection is typically delivered at no cost to the buyer, because the fee is paid by the placed partner. Consulting work is scoped to your needs, and we explain that clearly before anything starts.
How is call center pricing set?
Partner pricing typically ranges from $8 to $35 per agent-hour, depending on location, complexity and call volume. Most buyers see 20-30% savings compared with an in-house team.
Can partners handle protected health information?
Yes. We source partners with HIPAA and PCI-DSS compliance expertise. Our founder's background includes healthcare member experience work with Humana and Blue Cross/Blue Shield.
Should we choose onshore, nearshore or offshore?
Onshore partners offer cultural alignment and easier scheduling. Nearshore balances cost with proximity. Offshore often costs the least. We compare all three against your goals and pick the best fit.
We are a small practice. Can you still help?
We work with small and medium-sized businesses as well as large corporations. The right partner depends on your call volume and hours. A short assessment call clarifies which partners fit your size.
See which call center partners fit your patients
Send us a few details about your patient calls. You get an honest read on your options from an advisor with 20+ years in the contact center industry - no obligation.
- Vetted partners with HIPAA and PCI-DSS compliance expertise
- Save 20-30% versus running your own phone team
- Onshore, nearshore, offshore or hybrid - you choose the fit
Prefer to talk? Call 952-929-0929