Nearshore contact center sourcing
Call Center El Salvador? Get Matched With a Vetted Partner
We are not a call center. We are your advisor. Tell us what your program needs, and we match you with a vetted nearshore partner that fits.
- Save 20-30% versus running an in-house team
- Vetted partners across nearshore, onshore and offshore sites
- Partner selection is typically free to you
Founded by Tim Austrums, with 20+ years leading BPO and contact center programs.
Prefer to talk? Call 952-929-0929
Find your nearshore call center partner
Share a few details about your program. We will come back with best-fit options from our vetted network.
Why buyers use an advisor instead of cold-calling sites
Cut cost, keep quality
Outsourced programs can save 20-30% compared with keeping the same team in-house.
Nearshore balance
Nearshore sites sit in neighboring countries, so you balance lower cost with closer time zones and easier scheduling.
Only vetted partners
We hand-select teams from an extensive network of vetted BPO providers, and we can run site visit audits before you sign.
Compliance handled
We know HIPAA and PCI-DSS rules and source partners and technology that meet them.
Usually no cost to you
Partner selection is typically delivered at no cost to the buyer. The fee comes from the partner we place.
Scale up or down
Add seats for peak season and pull back when volume drops, without hiring and training your own agents.
What a nearshore call center search looks like with us
Most buyers searching for a call center in El Salvador want the same thing: lower cost per hour, agents in a close time zone, and a partner they can trust with customers. Our job is to sort through that for you. We complete a full needs assessment, then match you with the best-fit provider from our vetted network, whether that is nearshore, onshore, offshore or a hybrid mix.
We also stay with you through the hard parts: RFI and RFP creation, vendor questions, site visit audits and contract negotiation. You get an advisor who has negotiated multi-million dollar client and vendor relationships for 20 years.
- Channels covered: phone, email, chat, social media, technical help desk and customer care
- Models sourced: nearshore, onshore, offshore and hybrid
- Typical partner pricing runs $8-$35 per agent-hour based on location, complexity and volume
- RFI and RFP creation, vendor questions, site visit audits and negotiation support
- HIPAA-compliant and PCI-DSS-compliant vendor sourcing
- Outbound sales, acquisition and customer care program sourcing
- Contact center technology sourcing: AI, chatbots, IVR, workforce management and CCaaS
- Disaster recovery and business continuity planning for contact center operations
- Training and education materials for your supervisors, QA team and managers
Experience behind every match
“I've had the pleasure of working closely with Tim for years, across many verticles and industries, including preparing and presenting winning RFPs, designing and implementing business process solutions, building lasting relationships and networking industry events all over the country. I've seen his unique abilities to bring strategic solutions and align the right partners to accomplish any initiative. His focus on organizational culture and core values when consulting and crafting customized proposals promote results better described as network expansion versus traditional outsourcing. Ethics, fairness and transparency guide his approach in each situation. Tim drives success, defined by meaningful metrics, bringing calibrated measurement to all involved stakeholders.”
“Tim is an expert in strategic thinking, relationship management and sales. His network of contact centers & experts in the industry make him an invaluable resource for anyone he works with. I knew him before he started his own business. It's been amazing to see him start his own firm to help his clients. He is passionate about enriching his clientele but also his connections in his network. He always strives to add value and perspective through industry research and well thought out responses. His consultative approach will make you rethink and consider business decisions to make the greatest impact on financials and ROI. I highly recommend him as an expert in Contact Center Outsourcing: & management, as well as a strategic consultant to optimize organizational efficiencies. He truly is a 'Connected Hive' of insight and information!”
“I've had a professional relationship with Tim for almost 20 years started beginning while in his role at The Connection. He managed our business partnership successfully, overseeing and growing our portfolio of services including, IB DTC Sales, Customer Service, and Lead Generation. As a challenging, seasonal client with unique business requirements, Tim was always innovative, flexible, and fair in creating solutions that provided cost effective programs for our changing business needs. I have continued to rely on Tim as an extremely talented and knowledgeable subject expert in the Contact Center Industry. His openness, reliability, and integrity have resulted in a lasting professional and personal relationship that has been invaluable resource for me and our business.”
What happens after you send the form
Tell us about the program
Share your volume, channels, budget and any HIPAA or PCI requirements.
We assess and shortlist
We run a full needs assessment, then hand-select matching partners from our vetted network.
You choose with support
We help with RFPs, vendor questions, site visit audits and negotiation until the contract is signed.
Frequently asked questions
Do you work with call centers in El Salvador?
Our vetted network covers nearshore, onshore, offshore and hybrid sites. Tell us the country or region you have in mind and we will show you which vetted partners fit your program, plus other nearshore options worth comparing.
What does your service cost?
Partner selection and vetting is typically delivered at no cost to the buyer. The fee comes from the partner we place. Consulting and technology work is scoped separately, and we confirm all of it before any engagement starts.
How much does a nearshore agent cost per hour?
Typical partner pricing runs $8-$35 per agent-hour depending on location, program complexity and volume. Your quote narrows that range once we know your channels, hours and requirements.
Can you support HIPAA or PCI programs?
Yes. We have HIPAA and PCI-DSS compliance expertise and source contact center partners and technology that meet those requirements.
Is there a minimum program size?
We build vendor relationships for both large and small clients, and for ongoing programs as well as shorter-term campaigns. Tell us your seat count and we will tell you what fits.
Do you place individual agents or offer jobs?
No. We work with companies only. We are not a staffing agency for job seekers and we do not run our own call center floors.
Compare nearshore call center partners the easy way
Send us your program details and we will match you with vetted partners that fit your budget, your channels and your compliance rules.
- Save 20-30% versus running an in-house team
- Vetted partners across nearshore, onshore and offshore sites
- Partner selection is typically free to you
Prefer to talk? Call 952-929-0929