Offshore BPO & Virtual Assistants
BPO Customer Support Agents Dedicated to Your Business
Hire college-educated, English-speaking support reps from the Philippines. They work inside your helpdesk, on your hours, for about 60% less than a US hire.
- One dedicated rep, not a shared call center pool
- Up to 60% below the cost of a US in-house hire
- No contract, no setup fee, scale seats up or down
Trusted by Home Instead franchisees, Griswold and Savas Health.
Prefer to talk? Call 802-345-9548
Get BPO support pricing
Tell us about your support volume and tools. We will scope the role and send pricing.
Why businesses outsource customer support to SmartScale360
A dedicated rep, not a shared queue
Your seat is filled by one person matched to your role, your brand and your SOPs.
Cut your biggest expense
Labor can be up to 70% of business costs. A dedicated offshore seat runs up to 60% below a US in-house hire.
Works inside your tools
Zendesk, Intercom, Freshdesk, Gorgias and HubSpot Service Hub. No new software to buy.
Cover more hours
US business hours coverage, with extended or 24/7 shifts where your customers need it.
No contract, no setup fee
Monthly per-seat pricing you can budget for. Scale up or down as volume changes.
Screened before you meet them
Every candidate is screened for English speaking ability and the skills your role needs.
What your BPO customer support rep handles
Slow replies cost repeat business. A dedicated offshore customer service rep answers your inbound phone, email, chat and social messages, keeps records clean and escalates anything that needs your team.
Reps are college-educated and English-speaking, based in the Philippines, and work your US hours. You set the quality, response time and escalation standards; we place and support the person who meets them.
- Respond to customer questions by phone, email, chat and social DMs
- Resolve complaints, service requests and account issues professionally
- Record every interaction and update accounts in your CRM or helpdesk
- Share product, service and account information with customers
- Escalate complex issues to your team using rules you define
- Hit the response time, quality and satisfaction targets you set
- Work in Zendesk, Intercom, Freshdesk, Gorgias or HubSpot Service Hub
- Extended hours and 24/7 shift coverage available
Real people. Real results.
“Breath of fresh air! I hired my first offshore team from SmartScale360 and my business scaled so fast. Forever grateful!”
How hiring works
Free role scoping call
We talk through your support volume, tools, hours and the skills the seat needs.
Meet screened candidates
We source and screen for English ability and role skills, then you interview the shortlist.
Onboard your dedicated rep
Your rep starts in your helpdesk on your SOPs. Add or reduce seats as your volume changes.
Frequently asked questions
How is BPO customer support priced?
Seats are sold per role at a flat monthly rate, roughly 60% below the fully loaded cost of a US in-house hire. There is no contract and no setup fee. A free consultation and role scoping call gives you the exact number for your role.
Where are the support reps based?
They are college-educated, English-speaking staff in the Philippines. They work US business hours, and 24/7 or on-call shifts where your business needs them.
Can they work in our existing helpdesk?
Yes. Reps work inside your systems, including Zendesk, Intercom, Freshdesk, Gorgias and HubSpot Service Hub, plus your CRM.
Do we have to sign a long contract?
No. Pricing is monthly per seat with no contract and no setup fee, so you can scale up or down as business needs change.
Do you place US-based support staff?
No. SmartScale360 places offshore staff from the Philippines only. We do not do onshore or domestic US staffing placements.
What kinds of businesses do you support?
US e-commerce brands, SaaS and service SMBs, franchises, agencies and other small to medium-sized businesses. Services are for clients in the United States.
Ready to cover support without a US payroll hit
Tell us your support volume, tools and hours. We will scope the seat and send monthly per-seat pricing. No contract, no setup fee.
- One dedicated rep, not a shared call center pool
- Up to 60% below the cost of a US in-house hire
- No contract, no setup fee, scale seats up or down
Prefer to talk? Call 802-345-9548