For carriers, MGAs and agencies
Insurance Back Office Outsourcing Built Around Your Team
Move policy admin, claims, underwriting support and customer service to a dedicated India team that runs on your SOPs - not a vendor black box.
- 30-50% lower loaded cost vs domestic insurance capacity
- Start in 4-8 weeks with no India entity to set up
- You own the work direction; we run HR, IT and compliance
ISO 27001:2022 certified. India delivery from Bangalore, Hyderabad, Pune and Chennai.
Prefer to talk? Call +1 469-579-1968
Get your insurance back office plan
Tell us the functions, volumes and systems. We will come back with a staffing and cost plan.
Why insurers outsource back office work to OwnGCC
Cut your operating cost
India delivery gives you 30-50% loaded-cost reduction compared with domestic insurance operations capacity.
The team works for you
You set the SOPs, priorities and work direction. We handle hiring, payroll, IT and day-to-day governance.
Insurance-trained people
Claims processors, underwriting assistants, policy admin specialists, premium accounting and broker ops support.
Security you can audit
ISO 27001:2022 certified with SOC governance, managed devices, identity control and a full security stack.
Capacity in 4-8 weeks
Virtual Staffing starts from our existing India infrastructure. No legal entity setup required.
Grow into your own captive
Start with staffing, move to a dedicated pod, then Build-Operate-Transfer or a fully owned GCC when you are ready.
What your India back office team can run
We run production-grade insurance operations from India for carriers, MGAs and brokers. Your team follows your process documents, works in your systems and reports against your SLAs.
Pick the model that fits: subscription per FTE with Virtual Staffing, a dedicated pod of 10-100+ people with Managed Teams, or a captive you own through Build-Operate-Transfer.
- New business, policy issuance, endorsements, renewals, cancellations and reinstatements
- Claims intake and FNOL, adjudication support, subrogation, SIU and claims audit
- Underwriting support: submission triage, data entry, quote generation, endorsement processing
- Premium accounting, commissions, broker operations and agency licensing support
- Insurance customer service and policy support roles for agencies and carriers
- Work in your platforms: Guidewire, Duck Creek, Sapiens, FINEOS, Majesco, Salesforce FSC
- Compliance documentation support for NAIC, state DOI, IRDAI and IFRS 17
- Actuarial support including pricing, reserving, capital modeling and ORSA documentation
The numbers behind the model
“Creating a global workforce was crucial for us to meet the evolving needs of our customers. Partnering with OWNGCC allowed us to quickly tap into India's strong talent pool for digital, technical, and IT functions that are hard to source in Australia. Thanks to their support, we were able to set up and scale the […]”
“Despite a tight schedule, OWNGCC enabled us to rapidly establish and scale the NAB Innovation Center in India. Their collaboration allowed us to access high-demand skills and grow our team to 100 members within six months, supporting critical business functions. This partnership has been key to in-sourcing operations efficiently while enhancing our global workforce and […]”
How we get started
Tell us what you need
Share the functions, volumes, systems and shift coverage you want supported.
Get a staffing and cost plan
We map the roles, recommend an engagement model and send engagement-based pricing.
Hire, train and go live
We recruit, set up workspace, IT and access, then your team runs your SOPs under ISO 27001:2022 governance.
Frequently asked questions
How is insurance back office outsourcing priced?
Pricing is engagement-based. Virtual Staffing is a subscription per FTE, Managed Teams is fully loaded per FTE, and Build-Operate-Transfer uses a phased setup fee plus a per-FTE operating fee. We quote after we see your functions and volumes.
How small can we start?
Virtual Staffing lets you add fully managed FTEs from our existing India infrastructure. Managed Teams covers dedicated pods from 10 to 100+ people. Tell us your volume and we will suggest the right fit.
How fast can the team be working?
Virtual Staffing has a 4-8 week start because the infrastructure, HR and compliance are already in place. A full captive build takes longer and follows the Build-Operate-Transfer phases.
Do we need to set up a company in India?
No. Virtual Staffing and Managed Teams need no legal entity. If you later want to own the captive, we handle Pvt Ltd, LLP, branch or liaison setup plus FEMA, RBI, transfer pricing, GST and TDS compliance.
Can the team work in our policy and claims systems?
Yes. We set up secure access to platforms such as Guidewire, Duck Creek, Sapiens, FINEOS, Majesco and Salesforce FSC, with network, endpoint and identity controls managed by us.
Do you support agency customer service work?
Yes. Roles include insurance customer service, policy admin, renewals operations, broker ops support and agency licensing operations.
Ready to lower your insurance operating cost?
Send us your functions and volumes. We will map the roles, recommend an engagement model and share a staffing and cost plan for your back office.
- 30-50% lower loaded cost vs domestic insurance capacity
- Start in 4-8 weeks with no India entity to set up
- You own the work direction; we run HR, IT and compliance
Prefer to talk? Call +1 469-579-1968