For P&C, Life and Health Insurers
Claims Processing Outsourcing You Actually Own
Add FNOL, adjudication support, subrogation and SIU capacity from India. Your SOPs, your work direction, our people and infrastructure.
- FNOL intake, adjudication support, subrogation and SIU
- 30-50% lower loaded cost vs domestic claims capacity
- Start in 4-8 weeks with no India entity needed
ISO 27001:2022 certified. Delivery from Bangalore, Hyderabad, Pune and Chennai.
Prefer to talk? Call +1 469-579-1968
Talk to a claims operations specialist
Tell us about your claims volumes and lines of business. We will come back with a model and pricing that fit.
Why insurers choose OwnGCC for claims operations
Lower cost per claim
India-based claims capacity delivers 30-50% loaded-cost reduction versus domestic operations capacity.
Your team, not a black box
You own work direction, priorities and outcomes. Your SOPs run the desk. No vendor-owned black box.
Security you can audit
ISO 27001:2022 certified with SOC governance across people, devices, network and access.
Capacity for volume spikes
Flex claims headcount for cat events and seasonal surges without adding fixed domestic overhead.
Insurance-trained people
Claims adjusters, processors, SIU and premium ops talent hired for insurance work, not generic BPO agents.
A path to your own captive
Start with virtual staffing or managed teams, then move to Build-Operate-Transfer or a fully owned GCC.
What our offshore claims teams handle
OwnGCC runs production-grade claims operations from India for US, UK and Australian carriers, MGAs and brokers. Work runs on your systems and your procedures, with our team leads, quality checks and reporting in place.
You pick the engagement model. Virtual Staffing starts in 4-8 weeks with no legal entity required. Managed Teams gives you dedicated pods of 10-100+ FTEs. Build-Operate-Transfer and Full GCC hand you the entity and the team when you are ready.
- FNOL intake and first-notice triage
- Claims adjudication support and file handling
- Subrogation operations
- SIU and fraud investigation support
- Claims audit and quality review
- Adjacent insurance ops: policy admin, endorsements, renewals, premium accounting, commissions
- Underwriting support: submission triage, quote generation, endorsement processing
- Experience across P&C, life and health lines
- Platform experience including Guidewire, Duck Creek, Sapiens, FINEOS, Majesco and Salesforce FSC
- Compliance documentation support for NAIC, state DOI, IRDAI and IFRS 17
Built on deep insurance and operations experience
“Creating a global workforce was crucial for us to meet the evolving needs of our customers. Partnering with OWNGCC allowed us to quickly tap into India's strong talent pool for digital, technical, and IT functions that are hard to source in Australia. Thanks to their support, we were able to set up and scale the […]”
“Despite a tight schedule, OWNGCC enabled us to rapidly establish and scale the NAB Innovation Center in India. Their collaboration allowed us to access high-demand skills and grow our team to 100 members within six months, supporting critical business functions. This partnership has been key to in-sourcing operations efficiently while enhancing our global workforce and […]”
What happens after you submit
Discovery call
We review your claims volumes, lines of business, systems and the processes you want to move.
Model and pricing
We map the right engagement model - Virtual Staffing, Managed Teams, BOT or Full GCC - with roles and costs.
Build and run
We hire, train on your SOPs, set up secure infrastructure, then run the desk with SLAs and reporting.
Frequently asked questions
How is claims processing outsourcing priced?
Pricing is engagement based. Virtual Staffing is a subscription per FTE or seat. Managed Teams is fully loaded per FTE. BOT uses a phased setup fee plus per-FTE operating fee and a transfer milestone. We quote after we see your scope.
How fast can a claims team be live?
Virtual Staffing starts in 4-8 weeks from our existing India infrastructure, with no legal entity setup required on your side. Larger managed pods and captive builds follow a phased plan we agree with you.
Is this a traditional BPO contract?
No. You own work direction, priorities and outcomes, and the team runs your SOPs. You can convert Virtual Staffing to Managed Teams, then to Build-Operate-Transfer or a fully client-owned GCC.
How do you handle data security and compliance?
OwnGCC is ISO 27001:2022 certified with SOC governance. We set up the network, security stack, endpoints, identity and device controls, and support NAIC, state DOI, IRDAI and IFRS 17 documentation.
What size team do you support?
Managed Teams run as dedicated pods from 10 to 100+ FTEs. Virtual Staffing lets you start smaller and add seats as volumes grow.
Where is the work delivered from?
From our India delivery centers in Bangalore, Hyderabad, Pune and Chennai. US engagement is handled from Dallas, Texas.
Get a claims outsourcing plan built around your volumes
Share your lines of business, claim volumes and target start date. We will map the roles, the model and the cost so you can compare it to your domestic capacity.
- FNOL intake, adjudication support, subrogation and SIU
- 30-50% lower loaded cost vs domestic claims capacity
- Start in 4-8 weeks with no India entity needed
Prefer to talk? Call +1 469-579-1968