AI voice, email and text agents
Automate Carrier Communications With AI Agents
LaneSurf answers inbound carrier calls and runs outbound calls, emails and texts at the same time, so no load waits on a voicemail.
- Every inbound carrier call answered, day or night
- Call, email and text many carriers at once
- Rates negotiated inside your lane thresholds
SOC-2 Type II in review. Onboarding in under 48 hours. US-only cloud SaaS.
See carrier communications on your lanes
Tell us about your freight. We will show you the AI agent handling real carrier calls, emails and texts.
Why brokers hand carrier communications to LaneSurf
No missed carrier calls
AI voice agents answer inbound carrier calls instantly, including after hours, weekends and peak season.
Reach more carriers per hour
Parallel calling, email and text contacts many carriers per load at once, without adding headcount.
Better buy rates
The agent negotiates with several carriers at the same time and holds your lane-specific price thresholds.
Only compliant carriers book
MC, authority, COI and safety score checks run before booking, using your compliance rules and providers.
Every word logged
Calls, emails and texts are logged and transcribed, giving you a full audit trail on each load.
Drivers called for updates
AI check-calls collect status and ETA, spot delays and escalate to your team with the full story.
What the AI handles on every carrier conversation
Your reps talk to carriers all day across phone, email and text. LaneSurf runs that same work as one automated pipeline. The AI finds carriers on load boards and in your own database, reaches out on every channel at once, collects quotes, compares them, negotiates, vets the carrier and books the load.
It follows your SOPs. Tone, firmness and lane pricing thresholds are set by you, and the agent escalates edge cases like missing COI, team-driver needs or unclear rates to a person.
- Instant inbound answering for carrier calls, 24/7
- Parallel outbound calls, emails and texts across many carriers per load
- Quote intake and normalization: origin, destination, equipment, accessorials, total rate
- Rate comparison and best-rate selection against your lane thresholds
- Carrier vetting at booking: MC, authority, COI, safety scores
- Booking execution in under 10 minutes per load
- Automated driver check-calls with delay detection and escalation
- Full call logging, transcription and audit trail per load
How you get started
Book a live demo
Share your load volume, lanes and current call workflow. We show the AI agent working on freight like yours.
Connect your systems
We link your TMS, load boards and compliance portals. Onboarding takes under 48 hours and TMS integration under 10 days. You can send an Excel of loads so the agent starts in parallel.
Go live under your rules
We tune tone, lane thresholds and escalation rules to your SOPs, then the AI starts handling carrier calls, emails and texts.
Frequently asked questions
How is pricing set?
LaneSurf is subscription SaaS. Pricing depends on your setup, so share your load volume and team size on the demo and we will walk you through current per-seat, per-load and per-rep options.
Will it work with our TMS and load boards?
LaneSurf integrates with McLeod LoadMaster and PowerBroker, MercuryGate, Tai, Turvo, Revenova, Aljex and Tailwind, plus DAT One and Truckstop. Full TMS integration takes under 10 days. Ask us to confirm the current connector list.
Do we lose control of rates?
No. The agent negotiates inside lane-specific pricing thresholds you set, uses tone and firmness tuned to your SOPs, and escalates edge cases to your team. Every negotiation is logged per load.
How fast can we start?
Onboarding takes under 48 hours. Before TMS integration finishes, you can send an Excel of current loads and the agent works in parallel.
Is carrier data secure?
LaneSurf is SOC-2 Type II in review and uses AES-256 encryption with TLS 1.2 and above.
Do you serve carriers or non-US freight?
No. LaneSurf is US-only cloud software for freight brokerages, 3PLs and shipper logistics teams. It is software, not a broker or dispatch service for carriers.
See your carrier communications run on autopilot
Book a live demo and watch the AI agent call, email and text carriers, negotiate a rate and book a load under your rules.
- Every inbound carrier call answered, day or night
- Call, email and text many carriers at once
- Rates negotiated inside your lane thresholds