Eva by Eva Speaks
AI Call Routing for Every Inbound Business Call
Eva answers your calls 24/7, understands what the caller needs, and sends them to the right person, department or on-call staff using your own rules.
- Route by caller intent, hours, department or VIP status
- No busy signals: overflow and after-hours calls get picked up
- Works with your existing PBX, VoIP and contact center
Runs 24/7 with all voice data processed in U.S. data centers.
See Eva route your calls
Tell us about your call flow and we'll set up a demo plus pricing for your business.
Why businesses use Eva for call routing
Every call gets answered
Eva picks up 24/7, so callers never hit a busy signal or an empty desk at 3 AM.
Routing by real intent
Eva listens, understands why the caller is calling, then sends them to the right department or person.
Your rules, your call flows
Build call-flow scripts and routing rules in the Eva dashboard. Set office-hours and after-hours behavior per department.
Urgent calls reach on-call staff
True emergencies are escalated to on-call people by SMS, voice or your existing paging system.
Fits your phone stack
Eva connects with Twilio, VoIP providers, your PBX and contact-center systems. No new hardware to buy.
A record of every call
Every conversation is transcribed with speaker labels, timestamps and key details, then pushed to your CRM or help desk.
Smarter than a phone tree
Old IVR menus make people press buttons and hope. Eva is a conversational AI voice agent built on large language models with natural text-to-speech and accurate speech-to-text. Callers just say what they need, and Eva routes the call from there.
Eva handles the full inbound call: greeting, qualifying, routing, booking appointments, taking a detailed message, or escalating. When the call ends, the transcript and structured data land in the tools your team already uses.
- Routing rules by caller intent, business hours, department availability, language, VIP status or location
- Call-flow script builder inside the Eva dashboard
- Routes to live agents, on-call rotations, voicemail, SMS or fully automated handling
- Overflow handling so no caller hits a busy signal
- Holiday and after-hours schedules
- Books appointments into Calendly, Google Calendar and Acuity during the call
- Integrates with Salesforce, HubSpot, GoHighLevel, Zendesk and Intercom
- Custom API integrations available for enterprise deployments
What customers say
“The biggest surprise for us was how much smoother things got for the maintenance team, not just the tenants. We used to spend half our time chasing down details - which apartment, what's actually broken, who do we send. Eva Speaks identifies the caller and unit automatically and logs everything cleanly, so the right person gets the right job without any back-and-forth. We've seen something like an 85% drop in response time, and tenant complaints about "nobody got back to me" have basically disappeared. For a property manager, that's gold.”
“What sold me was the multi-language support. We manage buildings with a really diverse mix of residents, and language was always a quiet barrier - people would avoid submitting requests because they weren't confident filling out an English form. Now tenants can just call and speak in their own language, and the request still comes through to us clearly and correctly routed. Our tenant satisfaction with the maintenance process is sitting around 98%, which we never came close to with the old systems. It feels human, and that's exactly what our residents needed.”
“In design, speed matters more than most people realize. A prospect who feels heard in the first five minutes is a prospect you usually keep. We used to miss a frustrating number of inquiries on weekends, and you never get those leads back. Eva Speaks handles the initial call professionally, captures everything we need, and drops it straight into our CRM. The reporting backs it up too - we're now answering around 95% of prospect calls immediately and haven't missed a single after-hours lead since launch. Clients regularly mention how nice it was to actually reach someone when they called. Highly recommend it for any firm that lives and dies by response time.”
What happens next
Tell us how calls flow today
Share your departments, hours and the phone system you use now.
See Eva on a live demo
We walk you through call-flow scripts, routing rules and the integrations you need.
Get pricing and go live
You get a quote built around your call volume and setup, then we connect Eva to your phone stack.
Frequently asked questions
How much does AI call routing cost?
Pricing is quote-based. Share your call volume, departments and integrations on the form and we'll give you pricing with a demo.
Will it work with our current phone system?
Yes. Eva integrates with existing PBX, VoIP providers, Twilio and contact-center systems, so you keep the phone setup you have.
Is this just another IVR phone menu?
No. Eva is a conversational AI voice agent. Callers speak naturally instead of pressing numbers, and Eva routes based on what they actually need.
Can Eva handle after-hours and weekend calls?
Yes. Eva runs 24/7, supports holiday schedules, and forwards true emergencies to on-call staff by SMS, voice or your existing paging system.
What happens to the call after it is routed?
Every conversation is transcribed with speaker labels, timestamps and key details like caller name, intent and requested action. Transcripts flow into your CRM or help desk.
Do you serve businesses outside the United States?
Eva serves businesses in the United States. Data is processed and stored in U.S. data centers.
Stop sending callers to the wrong place
Tell us how your calls should flow and we'll show you Eva routing them, then send pricing for your business.
- Route by caller intent, hours, department or VIP status
- No busy signals: overflow and after-hours calls get picked up
- Works with your existing PBX, VoIP and contact center