Managed IT for mission-driven teams
Managed IT Support Services in Washington, DC
ETTE runs your help desk, devices, cloud and security as one managed service, so your staff stop losing hours to IT problems.
- Help desk Mon-Fri, 7 AM-7 PM ET, plus on-site dispatch in DC
- Security baseline included, not sold as an add-on
- 30-day Smooth Start onboarding at no extra cost
Serving Washington, D.C. organizations since 2002. CISSP and CISA certified staff.
Prefer to talk? Call 202-345-1965
Request a managed IT quote
Tell us about your team and we will scope a plan and price for you.
Why teams move their IT support to ETTE
One team for every IT issue
Help desk, devices, cloud and servers are handled by the same engineers, working from current documentation.
Real people, Mon-Fri 7 AM-7 PM ET
Reach the help desk during your workday. If it cannot be fixed remotely, a technician is dispatched on site in the DC area.
Security built into the service
Managed detection and response, endpoint protection, email and web filtering, identity protection and managed firewall come standard.
Reporting leadership can act on
ETTE GuardRail scores your security posture and reports in plain language for boards and executives.
A budget you can plan around
Per-user pricing plus a Virtual CIO roadmap means lifecycle and vendor costs stop being surprises.
Windows and Mac treated equally
Mixed environments get the same setup standards, patching and endpoint protection on both platforms.
What managed IT support from ETTE includes
ETTE has supported Washington, D.C. nonprofits, associations and small businesses since 2002. We document your environment from day one, then run it: tickets, patching, monitoring, backups, identity and security, all under one plan.
Choose fully managed with on-site support, remote-only for distributed teams, or co-managed to add capacity to an internal IT person. Every plan starts with a 30-day Smooth Start onboarding.
- Help desk support Monday-Friday, 7:00 AM-7:00 PM ET
- On-site technician dispatch in the Washington, DC area
- Device setup, staff onboarding and offboarding with device reclamation
- Windows and Mac endpoint management, patching and protection
- Microsoft 365 and Google Workspace administration and security
- Backup and recovery with documented restore steps and restoration testing
- Proactive monitoring of endpoints, cloud services and servers
- Asset inventory, runbooks and quarterly service reviews
- Fully Managed from $150+/user/month, $2,500/month minimum
- Remote-Only from $125+/user/month, $1,500/month minimum
Trusted by DC organizations since 2002
“The ETTE team was fast, responsive, and helpful. I had struggled for hours on something that it took half an hour with the skilled support team at ETTE to solve. Definitely recommend!”
“ETTE is the Gold Standard for IT providers. I could write an essay about all of the ways in which they've helped our organization. If you are looking for an IT and Cyber Security provider, look no further!”
“ETTE is the best IT services provider that I have ever dealt with, hands down. Their techs are not only very knowledgeable and competent, but they are also responsive and accommodating.”
What happens after you ask for a quote
Quick discovery call
We talk through your headcount, current setup, pain points and whether you need on-site, remote or co-managed support.
We review your environment
We look at devices, cloud accounts, backups and security gaps so the proposal reflects what you actually have.
You get a scoped proposal
A written plan with support model, service mix and pricing, including nonprofit pricing where it applies.
Frequently asked questions
How is managed IT support priced?
Fully Managed IT starts at $150+/user/month with a $2,500/month minimum. Remote-Only starts at $125+/user/month with a $1,500/month minimum. Final pricing is scoped from headcount, support model and service mix.
Do you offer nonprofit pricing?
Yes. Nonprofit pricing is available and is scoped during the proposal based on headcount, support model and service mix.
Is there a minimum engagement?
Yes. We do not take engagements below $1,500/month. That is the minimum for Remote-Only managed IT; Fully Managed has a $2,500/month minimum.
Can you come on site?
Yes, in the Washington, D.C. metro area. Technicians are dispatched for issues that cannot be solved remotely. Remote-only managed IT is available to distributed teams across the United States.
Do you support on-demand, one-off IT work?
We work as an ongoing managed partner rather than an hourly break-fix shop. Co-managed plans can add extra capacity, cover staff absences and support specific projects alongside your internal IT.
We already have an IT person. Can you still help?
Yes. Co-managed IT supplements internal staff with day-to-day support, endpoint detection and response, patch management, 24/7 managed threat detection, backup and disaster recovery, and advisory.
Is the help desk available 24/7?
Help desk hours are Monday-Friday, 7 AM-7 PM ET. Managed threat detection and response runs 24/7, and monitoring is continuous.
Get a managed IT support plan built for your team
Tell us your headcount and how you work. We will scope a support model, service mix and price, with nonprofit pricing where it applies.
- Help desk Mon-Fri, 7 AM-7 PM ET, plus on-site dispatch in DC
- Security baseline included, not sold as an add-on
- 30-day Smooth Start onboarding at no extra cost
Prefer to talk? Call 202-345-1965