Self-paced online course for IT pros
Emotional Intelligence Training for IT Teams
A self-paced online course that helps your help desk stay calm, listen well and handle upset users. Built for IT pros by Don R. Crawley.
- Made for IT work, not generic customer service
- Self-paced: most finish in 3 to 6 hours
- Free Group Management Console with 2 or more seats
Based on Don R. Crawley's book The Compassionate Geek. Used by TeamLogic IT.
Prefer to talk? Call 206 988 5858
Get your emotional intelligence training quote
Tell us how many seats you need. We'll send pricing and the next steps.
Why IT teams choose this training
Calmer calls with angry users
Your techs learn how to handle frustrated and difficult end users without the call going sideways.
Skills built for IT work
Every lesson is written for help desk, service desk and MSP teams. No retail or hospitality examples.
Learn on your own schedule
The course is online and self-paced, open 24/7, 365 days a year. No travel and no classroom.
See who has finished
Buy two or more seats and the Group Management Console is free, so you can track team progress.
Proof of new skills
Each person who finishes gets a certificate of completion showing their customer service competency.
Lower price as your team grows
Per-seat pricing drops with volume, down to 60% off for 500 seats or more.
What is inside the course
The Customer Service Secrets of Successful IT Pros teaches emotional intelligence alongside the five principles of IT customer service: competence, compassion, empathy, listening and respect. It is based on Don R. Crawley's book The Compassionate Geek.
Everything is online and self-paced, so your techs can work through it between tickets. Buy one seat for yourself or license seats for the whole team.
- 10 sections and 115 steps, with 56 videos, 9 quizzes and a final exam
- 112 minutes of video; most learners finish in 3 to 6 hours
- Emotional intelligence, active listening and conflict resolution
- Dealing with angry and difficult end users
- Stress management for help desk and service desk staff
- Available in English, French and Spanish
- $299 per seat, with tiers at $269.10 (5-24), $239.20 (25-49), $209.30 (50-99), $149.50 (100-499) and $119.60 (500+)
- Free Group Management Console with two or more seats, plus a certificate of completion
- Compassionate Geek Certified Company program at Green and Silver levels
What IT leaders say about the training
“The results were fantastic immediately … watching three of my team members who were struggling with the very topics you were touching on. They were passionate about it, they were excited. They went out to the client they'd had a difficult interaction with and immediately resolved it.”
“I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account because of the high number of complaints from their staff. Two weeks after completing your training, the customer called and asked what the heck is going on. Their staff are now raving about how good he is! It's a night and day difference. I wanted you to know and to say… Thank You!”
“Notes marked improvement in IT staff responsiveness and communication skills following training.”
What happens after you ask for a quote
Tell us about your team
Share how many seats you need and what your techs struggle with most.
Get your pricing
We send your per-seat price, the discount tier you land in, and group or individual options.
Your team starts online
Seats are set up on the online portal. With two or more seats you also get the Group Management Console to track progress.
Frequently asked questions
How much does the emotional intelligence training cost?
The course is $299 per seat. Volume pricing is $269.10 for 5-24 seats, $239.20 for 25-49, $209.30 for 50-99, $149.50 for 100-499 and $119.60 for 500 or more. Taxes are calculated at checkout.
Is there a minimum number of seats?
No. One person can buy a single seat. The free Group Management Console is included when you buy two or more seats.
How long does the course take?
There are 112 minutes of video across 10 sections. Most learners finish in 3 to 6 hours. It is self-paced and open 24/7, 365 days a year.
Is this an accredited certification?
No. You get a certificate of completion that shows verified customer service competency, not a government-accredited professional certification. Companies can also pursue the Compassionate Geek Certified Company program at Green or Silver level.
Can you train our team live instead?
Yes. Along with the on-demand course, Compassionate Geek delivers virtual live-video training presentations. Ask about this in your quote request.
Where is the training available and in what languages?
It is sold online worldwide, with the United States, Canada and Mexico as the served markets. Course content is available in English, French and Spanish.
Build emotional intelligence into your IT team
Tell us how many seats you need and we will send your pricing and setup details. One seat or five hundred, the same course teaches your people to listen, stay calm and earn trust.
- Made for IT work, not generic customer service
- Self-paced: most finish in 3 to 6 hours
- Free Group Management Console with 2 or more seats
Prefer to talk? Call 206 988 5858