Online training for IT support teams
Customer Service Training Built for IT Pros
A self-paced online course that teaches your help desk how to listen, calm angry users and earn trust. $299 per seat, with discounts up to 60% for teams.
- 56 videos, 10 modules, 9 quizzes - finish in 3 to 6 hours
- $299 per seat, with volume discounts up to 60% off
- Certificate of completion plus a free Group Management Console
Based on the book The Compassionate Geek by Don R. Crawley. Used by TeamLogic IT.
Prefer to talk? Call 206 988 5858
Ask about seats and pricing
Tell us about your team. We'll send pricing, discount tiers and how to enroll.
Why IT teams choose this training
Made for IT, not retail
Every lesson uses real help desk and service desk situations, so your techs can use it the same day.
Fewer complaints, better reviews
Learn the five principles of IT customer service: competence, compassion, empathy, listening and respect.
Calm angry users
Practical steps for conflict resolution, dealing with frustrated people and managing your own stress.
Learn on your own schedule
Self-paced and online 24/7. Most people finish in 3 to 6 hours, in short pieces if they prefer.
Pricing that scales with your team
$299 per seat, with volume discounts from 10% at 5 seats up to 60% at 500 or more seats.
See who has finished
Buy two or more seats and the Group Management Console is free, so you can track team progress.
What's inside the course
The Customer Service Secrets of Successful IT Pros is a self-paced video course based on Don R. Crawley's book, The Compassionate Geek. It was written by an IT person for IT people, so the examples come from the help desk, not a store counter.
Each learner works through short videos and quizzes, then takes a final exam and earns a certificate of completion. The course is available in English, French and Spanish.
- 10 sections and 115 steps, with 56 videos and 9 quizzes plus a final exam
- 112 minutes of video; most learners finish in 3 to 6 hours
- The five principles: competence, compassion, empathy, listening and respect
- Emotional intelligence, active listening and clear communication
- How to handle angry, frustrated and difficult end users
- Stress management for help desk and service desk staff
- Certificate of completion for every learner
- Group Management Console included free with two or more seats
Trusted by IT teams and MSPs
“I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account because of the high number of complaints from their staff. Two weeks after completing your training, the customer called and asked what the heck is going on. Their staff are now raving about how good he is! It's a night and day difference. I wanted you to know and to say… Thank You!”
“The results were fantastic immediately … watching three of my team members who were struggling with the very topics you were touching on. They were passionate about it, they were excited. They went out to the client they'd had a difficult interaction with and immediately resolved it.”
“Emphasizes mandatory training for all staff and credits the training with winning new business by differentiating the MSP through compassionate service combined with technical excellence.”
What happens next
Send your details
Tell us how many seats you need and who the training is for.
Get your pricing
We reply with per-seat pricing, your volume discount tier and enrollment options.
Enroll and start
Your team logs in and works at their own pace, 24/7. Two or more seats include the Group Management Console.
Frequently asked questions
How much does the customer service training cost?
The course is $299 per seat. Volume discounts apply: 5-24 seats at $269.10, 25-49 at $239.20, 50-99 at $209.30, 100-499 at $149.50 and 500 or more at $119.60. Taxes are calculated at checkout.
Is this general customer service training?
No. It is built specifically for IT professionals: help desk and service desk staff, IT support teams, MSPs and corporate IT departments. The scenarios come from IT work.
How long does the course take?
There are 115 steps and 112 minutes of video across 10 sections. Most learners finish in 3 to 6 hours, and it is self-paced so they can stop and return any time.
Can I track my team's progress?
Yes. The Group Management Console is included free when you buy two or more seats. You can monitor and manage the people you have enrolled.
Do learners get a certificate?
Yes. Each learner who completes the course receives a certificate of completion. It is a completion certificate, not a government-accredited professional certification.
Where is the training available and in what languages?
It is online and available 24/7, 365 days a year. Courses are offered in English, French and Spanish, with the United States, Canada and Mexico as the main served markets.
Ready to train your IT team?
Tell us how many seats you need. We'll send your pricing, your discount tier and the fastest way to get everyone started.
- 56 videos, 10 modules, 9 quizzes - finish in 3 to 6 hours
- $299 per seat, with volume discounts up to 60% off
- Certificate of completion plus a free Group Management Console
Prefer to talk? Call 206 988 5858