For IT help desks, support teams and MSPs
Communication Skills Training for IT Teams
A self-paced online course that helps your IT staff listen better, calm angry users and explain tech clearly. $299 per seat, with volume discounts for teams.
- 56 videos, 9 quizzes and 10 modules, online and self-paced
- Most learners finish in 3 to 6 hours
- Free Group Management Console with 2 or more seats
Based on Don R. Crawley's book, The Compassionate Geek
Prefer to talk? Call 206 988 5858
Get pricing for your seats
Tell us how many people need training. We'll send pricing and answer your questions.
Why IT teams pick this course
Written for IT, not retail
Every lesson uses real IT support situations, from ticket handoffs to frustrated end users.
Learn on your own schedule
The course is online and self-paced, open 24/7, 365 days a year. No travel, no classroom.
See who finished
Buy 2 or more seats and get the Group Management Console free to track your team's progress.
Team pricing that scales
Seats start at $299. Larger groups save up to 60%, down to $119.60 per seat at 500+ seats.
Proof of skills
Each learner earns a certificate of completion showing they finished the training.
Three languages
The training is available in English, French and Spanish for teams spread across countries.
What the training covers
The Customer Service Secrets of Successful IT Pros teaches the people side of IT work: how to listen, how to speak plainly, and how to stay calm when a user is upset. It is built on the five principles of IT customer service - competence, compassion, empathy, listening and respect.
The course is fully online and self-paced, so your staff can fit it between tickets. It is written by Don R. Crawley, founder of Compassionate Geek and author of The Compassionate Geek.
- 10 sections and 115 steps, with 56 videos, 9 quizzes and a final exam
- 112 minutes of video; most learners finish in 3 to 6 hours
- Active listening and clear, jargon-free explanations
- Emotional intelligence and conflict resolution
- Dealing with angry and difficult end users
- Stress management for help desk and service desk staff
- Certificate of completion for every learner
- Available in English, French and Spanish
What IT leaders say after the training
“Notes marked improvement in IT staff responsiveness and communication skills following training.”
“Don was able to really help focus our IT team on service delivery by providing tools, concepts and stories that enabled our highly qualified group to excel even more-delivering clear and obvious business value.”
“I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account because of the high number of complaints from their staff. Two weeks after completing your training, the customer called and asked what the heck is going on. Their staff are now raving about how good he is! It's a night and day difference. I wanted you to know and to say… Thank You!”
What happens next
Tell us about your team
Send the form with your seat count and what you want your people to improve.
Get your seat pricing
We reply with pricing for your number of seats, including any volume discount you qualify for.
Enroll and start learning
Your team logs in to the online portal and works through the course at their own pace.
Frequently asked questions
How much does the communication skills training cost?
A seat is $299. Volume pricing is $269.10 for 5-24 seats, $239.20 for 25-49, $209.30 for 50-99, $149.50 for 100-499 and $119.60 for 500 or more. Taxes are calculated at checkout.
How long does the course take?
There are 112 minutes of video across 10 sections and 115 steps. Most learners finish in 3 to 6 hours, and they can stop and restart whenever they want.
Can I buy one seat for myself?
Yes. The course is sold to individual learners as well as to teams, at $299 per seat.
Can I track which employees finished?
Yes. The Group Management Console is included free with any purchase of two or more seats, so you can monitor and manage enrolled users.
Is the training in person or online?
The course is online and self-paced, available 24/7, 365 days a year. Compassionate Geek also delivers virtual live-video presentations.
Do learners get a certificate?
Yes, a certificate of completion showing they finished the course. It is not a government-accredited professional certification.
Ready to train your team?
Send us your seat count and we'll reply with pricing and details for your group.
- 56 videos, 9 quizzes and 10 modules, online and self-paced
- Most learners finish in 3 to 6 hours
- Free Group Management Console with 2 or more seats
Prefer to talk? Call 206 988 5858