Field Service Management in One ERP
Service Dispatch Software With Built-In CRM
Schedule and dispatch technicians, manage work orders and service agreements, then bill from the same system. No bolt-on tools to sync.
- Dispatch, work orders and service agreements in one place
- CRM, inventory and invoicing share the same live data
- Mobile ERP access for techs in the field
Built on Microsoft Dynamics GP. Same-day plug and play installation.
Prefer to talk? Call 1.800.814.6631
Request a Centerprism Demo
Tell us about your service operation and we'll show you how dispatch works inside Centerprism ERP.
Why Dispatch Works Better Inside an ERP
One system, not five
Scheduling, dispatch, work orders, CRM, inventory and accounting all run in the same platform.
Techs see it on mobile
Mobility gives field and remote teams access to ERP data and workflows while they are on site.
Service agreements tracked
Manage service agreements and technician assignments without separate spreadsheets.
Bill faster after the job
Automated receivables, a customer payment portal and credit card processing help you get paid.
Real-time answers
PrismView reads your live data with no separate database, so you see trends without exporting to Excel.
Up and running the same day
Centerprism is designed for same-day plug and play installation.
What You Get With Centerprism Field Service
Centerprism ERP includes a Field Service module for scheduling, dispatching, work orders, service agreements and technician management. Because it sits inside the full ERP, the customer record your dispatcher opens is the same one sales, accounting and the warehouse use.
The platform is built on Microsoft Dynamics GP. If you already run GP, Centerprism extends it so you can drop the pile of third-party add-ons and keep one connected system.
- Field Service: scheduling, dispatch, work orders, service agreements, technician management
- Mobility: mobile access to ERP data and workflows for field and remote teams
- CRM built into ERP workflows, not bolted on
- Specialty Service Sales for recurring service operations
- Order entry and order management from quote to fulfillment
- Inventory management so parts on the truck and in the warehouse stay accurate
- Automated AR, collections, customer payment portal and credit card processing
- PrismView real-time analytics with no separate database
- Concierge Delivery for delivery scheduling and logistics
What Happens Next
Send your details
Tell us about your techs, work order volume and the systems you use today.
See a walkthrough
We show you dispatch, work orders, service agreements and mobile access in Centerprism ERP.
Get your plan and quote
We map the modules you need and send pricing for your setup.
Frequently asked questions
Is dispatch a separate product or part of the ERP?
It is part of Centerprism ERP. Field Service covers scheduling, dispatch, work orders, service agreements and technician management inside the same system as CRM, inventory and accounting.
Does it include CRM for field service?
Yes. CRM is integrated directly into ERP workflows, so customer history, service records and receivables live together instead of in separate tools.
Can technicians use it in the field?
Yes. The Mobility module gives field and remote teams mobile access to ERP data and workflows.
We already use Microsoft Dynamics GP. Can we keep it?
Yes. Centerprism is built on Microsoft Dynamics GP and is designed to modernize and extend GP so you do not need to stack multiple third-party add-ons.
How long does implementation take?
Centerprism is designed for same-day plug and play installation. We will confirm the scope for your business during the demo.
What does it cost?
Pricing depends on the modules and users you need. Send your details and we will put together a quote for your operation.
See Dispatch, CRM and Billing in One System
Get a walkthrough of Centerprism ERP field service and a quote built around your team size and modules.
- Dispatch, work orders and service agreements in one place
- CRM, inventory and invoicing share the same live data
- Mobile ERP access for techs in the field
Prefer to talk? Call 1.800.814.6631